Some services require full payment upfront at the time of order, while others may require a deposit before work begins. Deposit amounts and payment schedules vary depending on the service type and project scope. All payments are processed securely through approved payment platforms. Remaining balances, if applicable, are due upon project completion and before final delivery of files.
All projects created by A. Albert Memories & Media, LLC are custom digital creative services tailored to each client's specific needs and materials. Because of the personalized nature of these services, payments are generally non-refundable once work has started. This includes any time, labor, and resources invested in the creation of your project from the point production begins.
Reasonable revisions may be included depending on the service purchased and the specific package selected. The number of included revisions will be communicated at the time of purchase or during the project intake process. Additional revisions beyond the included amount may require additional fees. Revision requests should be submitted in writing with clear and specific instructions to ensure accuracy.
Clients are responsible for providing accurate information, high-quality photos, videos, audio files, and any other materials necessary for the completion of their project. Clients must also ensure they have the necessary rights and permissions for all submitted content, including photos of individuals, copyrighted music, or trademarked materials. A. Albert Memories & Media, LLC is not responsible for errors resulting from inaccurate or incomplete information provided by the client.
All projects are delivered digitally via secure download links, email, or through the Client Delivery Vault inside the app. Delivery timelines vary depending on the service type, project complexity, and current workload. Estimated delivery times will be communicated during the intake process. Rush delivery may be available for select services at an additional fee.
Delivered project files may be stored on our platform for a limited time to allow clients to access and download their completed work. After the storage period, files may be removed from our servers. Clients are strongly encouraged to download and save all delivered files to their personal devices or cloud storage for permanent safekeeping. A. Albert Memories & Media, LLC is not responsible for files that are not downloaded within the storage period.
Projects may be cancelled prior to work beginning, and a full refund may be issued in such cases. Once production has started on a project, cancellations may not be eligible for a refund due to the time, labor, and resources already invested. If a cancellation is requested after work has begun, any refund eligibility will be determined on a case-by-case basis at the discretion of A. Albert Memories & Media, LLC.
Any additional work, features, or changes requested outside the original project scope may require a new quote or additional fee. Scope changes include but are not limited to adding extra pages, additional songs, extended video length, additional design elements, or services not included in the original order. Clients will be notified of any additional costs before work on scope changes begins.
Timely communication is essential to keeping your project on schedule. Clients should respond promptly when approvals, feedback, or additional materials are requested to avoid project delays. If a client is unresponsive for an extended period, the project timeline may be adjusted accordingly. A. Albert Memories & Media, LLC will make reasonable efforts to reach clients through the contact information provided during intake.
If you have any questions or concerns regarding these Client Policies or your project, please contact us at:
[email protected]© 2026 A. Albert Memories & Media LLC. All rights reserved.
These policies apply to all services provided through the website and the mobile application.